Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQS

What is the Montreal Old Port zipline?

It is the largest urban zipline in Canada, located in the heart of Montreal’s Old Port.

Is the zipline suitable for children and families?

Yes, the activity is family-friendly and suitable for all ages within the weight limits.

Are there any weight restrictions for participants?

Yes, participants must weigh between 50 lbs and 250 lbs to ride the zipline.

Do I need to make a reservation to ride the zipline?

No reservation is required; visitors can arrive during operating hours and participate.

What are the opening hours of the zipline?

The zipline is open daily from 11:00 am to 8:00 pm.

How long does the zipline experience usually last?

The experience is short and designed for drop-in visitors, typically lasting only a few minutes.

Is the zipline safe for first-time riders?

Yes, professional staff provide harnesses and guidance to ensure a safe experience.

Can individuals ride alone or do I need to be in a group?

Individuals, families, and groups of friends are all welcome to enjoy the zipline.

Where exactly is the zipline located in Montreal?

It is situated in the Old Port, flying over Bassin Bonsecours and Île Bonsecours.

What views can I expect from the zipline?

Riders see panoramic sights of the St. Lawrence River, city rooftops, and the historic Old Port area.

Are there restrictions on who can participate besides weight?

Participants should be able to harness safely; there are no specific age restrictions beyond weight limits.

Does the zipline operate year-round?

The operation times detailed are for the season; visitors should verify if open during winter months.

Is photography allowed during the zipline ride?

Yes, the zipline offers unique aerial views popular among photographers.

Are pets or strollers allowed on the zipline?

There are no provisions for pets or strollers on the zipline experience.

Is the zipline accessible by public transportation?

Yes, the Old Port is centrally located and accessible via Montreal’s public transit.

Can I purchase tickets on-site?

Yes, tickets can be bought on arrival without the need for prior booking.

Since when has the zipline been operating?

The zipline has been offering thrilling urban flights since 2015.

Are there any physical fitness requirements to participate?

No special fitness level is required, but participants must meet the weight guidelines.

What makes this zipline different from others?

It is Canada’s largest urban zipline, flying over historic and vibrant city landscapes.

Is there any equipment I need to bring for the zipline?

No equipment is needed; all harnesses and safety gear are provided by the staff.